Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs
- ISBN13: 9780470545157
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An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs – now updated and expanded!By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:The four foundation stones that lead the development and use of KPIsA 12-step model for developing and using KPIs with guidelines A KPI resource kit including worksheets, workshop programs, and questionnairesA new and pragmatic ap
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